People & accountability
Roles, responsibilities, decision rights and the work that still depends on memory.
VIRTUA / 01 / Operational Diagnosis
01 / Operational Diagnosis & Architecture
Understand the operation before changing it.
Find the root causes and define priorities. We examine how your company actually works before recommending what to build.
Book a 20-minute introductory call ↗
Diagnosis → Infrastructure → Ongoing partnership
Separate scopes. A coordinated operating model.
Investment / Operational Diagnosis & Architecture
$3,500 one-time, paid upfront. Approximately 2–3 weeks. Standard scope: up to six key stakeholder interviews and review of up to three departments. Assessment, architecture and roadmap; software development and implementation are separate.
View investment and scope ↗What we examine
The symptoms are visible.
The causes need a closer look.
An overdue task is a symptom. The cause may be an unclear handoff, missing authority, incomplete information or a dependency no one can see. Diagnosis looks across the company to understand the difference.
Work & handoffs
How requests, approvals and information move across departments, including work outside your software.
Systems & controls
What your tools already do well, where connections break and which controls need definition.
What the engagement provides
A clear diagnosis.
A prioritized way forward.
The diagnosis stands on its own. You receive an assessment and roadmap you can use to decide the next step. Scope and deliverables are agreed before work begins.
Operational findings
A clear account of the gaps, dependencies and recurring causes identified in the review.
Operating priorities
The decisions, ownership and service standards that need attention first.
Infrastructure roadmap
Recommended changes, sequencing and supporting systems, including where existing tools can do more.
Your next building should not expose the same operating problems.
Start with a conversation about where your company is relying on memory, delayed approvals, scattered tools or recurring escalation. If there is a fit, we begin with an operational diagnosis.
Discuss an operational diagnosis ↗Or email Sonia ↗